Jabra Enhance is transforming the hearing aid experience for the 30 million Americans living with hearing loss. For those struggling to understand conversations or filter out background noise, something as simple as a conversation can be an immense struggle. Hearing loss can lead to other struggles like social isolation, depression, and a poorer quality of life.
While hearing loss has its challenges, the traditional process of obtaining hearing aids adds to the struggle. Those with hearing impairments have difficulty communicating, which can lead to prolonged or unnecessary illnesses due to inadequate communication with healthcare providers. Traveling to clinics also poses significant logistical and financial barriers—assuming they can even drive themselves to appointments.
Companies like Jabra Enhance (formerly Listen Lively)are looking to make a change for those with hearing impairments. Their cutting-edge technology makes premium care more affordable and accessible than ever. Their pioneering telehealth solution allows users easier access to medical-grade hearing aids without ever leaving the comfort of their homes. For those with hearing impairments, its convenience ensures the care needed for a better quality of life.
The journey with Jabra Enhance starts with a straightforward hearing assessment on its app. This advanced remote diagnostic tool gathers comprehensive data about the user’s hearing profile, provides health insights, and generates personalized hearing aid specifications. Users can then easily schedule audiology appointments and have direct conversations with an audiologist, all from the app.
Users can also use the app to dial in their ideal settings. From the flip of the screen, users have complete control to adjust volume, reduce background noise, and tweak other settings to customize their hearing experience. The hearing aids work with modern sound technologies to stream sound and make calls through Bluetooth.
Jabra Enhance is not just a hearing aid and app; it’s a powerful tool that helps users overcome the challenges and stigmas associated with hearing loss. Their digital platform provides professional advice and data- driven insights about hearing health. Users can access a wealth of information from their mobile devices, empowering them to make informed decisions about their hearing needs.
In an industry that has traditionally been clinic-bound and device-focused, Jabra Enhance is committed to “enhancing” the way care is given through data analytics. As the company grew, so did its data. Jabra Enhance quickly found itself in a difficult situation. Fragmented data prevented the company from truly hearing its customers. Business was booming, but its unmanaged data infrastructure threatened its viability.
Jabra Enhance’s mission was to empower people with hearing impairments to reclaim their independence and provide a better quality of life. However, its greatest challenge was its poorly managed data infrastructure.
The company differentiated itself by offering a personalized analytics dashboard based on a user’s health history and goals. It gathered data from multiple sources but could not unify it into a single dataset. These organizational silos prevented a comprehensive view of their customers’ experiences and behaviors. Lack of data integration prevented the company from recognizing behavior trends, ultimately leading to lost opportunities.
As Jabra Enhance’s customer base rapidly grew, so did the amount of data it accumulated. Unorganized and unstructured data slowed down its app performance. Users experienced slow lead times, connectivity issues, and could not provide insights to make better health recommendations. Even worse, its slow response times backlogged its customer service center with tickets and frustrated its loyal users.
Dealing with customers’ protected health information (PHI) put Jabra Enhances’ data at risk. The company had to grapple with stringent data privacy and security regulations under HIPAA that made protecting its data a priority. Fragmented data across multiple systems heightened the risk of exposing sensitive user data through potential breaches or noncompliance issues.
Data mismanagement was holding Jabra Enhance back by its ears. Although it was well positioned to become the leading hearing aid provider, the company needed to address its data challenges to continue growing.
Despite their innovative hearing solutions, Jabra Enhance’s disconnected data infrastructure impaired their ability to scale. Data-Sleek lent an ear (and a hand) to build a cutting-edge database and strategy that revolutionized their operations and customer engagement.
The highlight of the process was Data-Sleek’s implementation of a modern cloud-based data platform that broke down organizational silos. Pipelines delivering a single source of truth allowed the company to analyze its information holistically. Its advanced analytic capabilities gave the company a 360-degree view of user behavior, preferences, and needs.
Insights from this data also gave customers a comprehensive view of their auditory health. The company could now offer hyper-personalized product recommendations, content, and hearing aid calibrations for each user’s unique auditory profile. Because of its structure, the company could provide specific data based on the type of user and health goals.
Data quality issues previously made app user experiences clunky and frustrating. Data-Sleek built an optimized system that reduced load times and nearly eliminated connectivity issues. Connected customer insights are the heart of Jabra Enhance’s offering.Data-Sleek’s solution provided Jabra Enhance with a system that offers acutely accurate insights at a fraction of its original load time.
Data-Sleek addressed Jabra Enhance’s data security concerns with robust data security, privacy, and compliance protocols. Its architecture provides granular access controls, encryption, and audit trails that safeguard sensitive patient records while enabling self-service analytics.
With its new unified data infrastructure, Jabra Enhance reversed its most significant challenge to its greatest asset. The company was already innovating with a modernized hearing aid. Equipped with cutting-edge technology to match, it took the market by storm.
Data-Sleek’s custom solution aided Jabra Enhance’s swift rise to the top of the hearing healthcare industry. Their modernized data environment unlocked competitive advantages that continue to redefine the hearing experience.
By leveraging data-driven insights, the company was able to hyper-personalize user environments customized to their needs and goals. This level of customized service increased customer satisfaction and led to higher top-line revenues. In 2021, sales grew at a triple-digit rate with an estimated annual revenue of $15 million.
Implementing Data-Sleek’s data management solutions allowed Jabra Enhance to streamline its product portfolio and internal operations for maximum efficiency. The company’s pioneering data and digital capabilities secured its position as the leader in the hearing health industry. Its sophisticated data infrastructure and scalability even drew the attention of industry titan GN Holdings. Jabra Enhance (formerly Listen Lively) was acquired by GN Holdings in 2023 for $94.8 million—a lofty valuation reflecting the potential of its data-driven model.
In a press release announcing the Jabra Enhance launch, GN Holdings stated the brand “combines the convenience and design of true wireless earbuds with advanced hearing technology to address the needs of millions of Americans with mild-to-moderate hearing loss, helping them take the first steps on their hearing health journey.”
Despite its explosive growth and success, Jabra Enhance remains rooted in its core mission to elevate the hearing experience. “Our name has changed, but our mission has not,” says founder Adam Karp.
Jabra Enhance’s evolution from Lively to a data-driven audiological powerhouse exemplifies the transformative potential of innovative data management in healthcare. By collaborating with Data-Sleek to address fragmented data infrastructure and security concerns, Jabra Enhance improved operational efficiency and revolutionized customer experiences and engagement. By listening closely to data insights, they’re not just amplifying sound. They are transforming lives, one ear at a time.
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Learn more about Jabra Enhance.
Data-Sleek® is a consulting agency and a leading provider of comprehensive data management solutions. We specialize in data transformation, data migration, data integration, data architecture, data warehousing, and database consulting. Our commitment to client satisfaction empowers organizations of all sizes to unlock the full potential of their data assets. Data-Sleek is a trusted partner of Fortune 500 companies, dedicated to innovating and revolutionizing the way you do business.
